Shop terms of sale

Last updated: 22 July 2026. These terms are a courtesy English translation; the Italian version prevails in case of discrepancy.

1. Who sells

The seller is MARMI BLEVE S.R.L., registered office at Strada Provinciale 80, 73030 Tiggiano (LE), Italy — VAT no. 03342860750.
Contact: info@marmibleve.it · +39 0833 532832 (Mon–Fri 7–13 / 16–19, Sat 7–13).

2. What we sell and at what price

The shop offers marble portraits made to order from a photograph supplied by the customer (sizes 30×30 cm and 40×40 cm, and a continuous-line spiral portrait). Each piece is engraved and hand-painted: it is a personalised, unrepeatable product, not an off-the-shelf item.

The shop also offers professional products to clean and protect marble (Faber and Sicurmarmo brands): these are off-the-shelf items, not personalised, sold while stocks last.

All prices shown on the site are in euros and are inclusive of VAT. For the portraits, insured shipping within Italy is included in the price; for the marble-care products any shipping cost is shown at checkout, and free pick-up is always available at our premises in Tiggiano (LE). For shipments outside Italy, please contact us before ordering: we will prepare a dedicated quote.

3. How to buy

You can order in two ways, with the same guarantees:

• Immediate purchase: by pressing «Buy» you pay straight away through the secure Stripe platform (credit/debit card, Apple Pay, Google Pay). After payment we contact you within one working day to receive the photograph and agree the details.
• Order via form: you send the request without any payment; we contact you for the photograph, prepare the preview, and you pay only after approving it (Stripe payment link or bank transfer).

The contract is considered concluded at the moment of payment. You will receive order confirmation and, upon approval of the draft, the delivery date in writing.

4. The preview and the right to cancel before engraving

No portrait is engraved without your approval: before fabrication we show you the draft preview and correct it together. Up to approval of the draft you can cancel the order at any time: if you haven't paid yet, nothing will be charged; if you have already paid, you will receive a full refund, to the same payment method, within 14 days of the cancellation request.

5. Delivery times and methods

Every portrait is worked by hand, one at a time: the indicative time is 2–3 weeks from approval of the draft; the exact date is given to you in writing on confirmation. Shipping is by rigid, made-to-measure packaging and an insured courier, across Italy. The marble-care products available in stock are instead shipped by courier within 3 working days of the order. In both cases you may alternatively pick the products up free of charge at our premises in Tiggiano (LE).

6. Transport damage

If the piece arrives damaged, report it within 3 days of delivery by sending photographs of the damage and the packaging to info@marmibleve.it or on WhatsApp: we remake it at no cost, covered by the transport insurance. We only ask you to keep the original packaging until the matter is resolved.

7. Right of withdrawal

The made-to-order portraits are goods made to measure and clearly personalised: under art. 59(1)(c) of the Italian Consumer Code (Legislative Decree 206/2005), the 14-day right of withdrawal that applies to distance purchases does not apply to these products. Customer protection is instead ensured, upstream, by the preview to be approved and by the right to cancel with a full refund described in art. 4.

For the marble-care products (off-the-shelf, not personalised) the 14-day right of withdrawal from delivery does apply, under arts. 52 et seq. of the Consumer Code: simply notify us within that period and return the product intact, unopened and in its original packaging; the refund is made within 14 days of receiving the return, with return-shipping costs borne by the customer.

How to request a return (it takes 2 minutes)

Choose whichever channel you prefer — the request is valid either way:

• Email: info@marmibleve.it with the subject «Return request»;
• WhatsApp: +39 346 0243701 — Marilena will answer;
• Phone: +39 0833 532832;
• or the form below.

Full name

Email used for the order

Product and order date

I consent to the processing of my data to handle the return request, in line with the privacy policy. Send the return request

8. Legal guarantee of conformity

Every product is covered by the legal guarantee of conformity provided for by arts. 128 et seq. of the Consumer Code (a duration of 2 years from delivery for consumers). In the event of a lack of conformity you have the right to have conformity restored or, in the cases provided for, to a price reduction or to termination of the contract.

9. Payments and security

Online payments are handled by Stripe, one of the most widely used and secure payment platforms in the world: card details are processed exclusively by Stripe and never pass through our systems. Bank transfer is accepted as an alternative (details provided on order confirmation).

10. Governing law and jurisdiction

These terms are governed by Italian law. For consumer customers, the court of the consumer's place of residence or domicile has jurisdiction. For the alternative resolution of disputes, the consumer may also turn to the conciliation procedures provided for by the applicable legislation.

11. Contact

For any question about orders, deliveries or these terms: info@marmibleve.it · +39 0833 532832 — Marilena will answer. The processing of personal data is described in the privacy policy.